Mustang Software Corrals Inbound Email Management
Mustang Software recently announced its Internet Message Center (IMC) - Enterprise Edition to help address inbound email management problems. The Enterprise Edition (EE) comes four months after the release of the IMC Business Edition, released in September 1997. The new version is optimized to handle high volumes of inbound email and incorporates advanced message routing and queuing capabilities.
A key design criterion of the product is its ability to deal effectively with inbound Internet email addressed to aliases, providing complete management of messages that customers send to addresses not intended for a specific individual, such as info@domain. Managing mail with IMC ensures that each inbound email message is immediately acknowledged, assigned a unique tracking number, then assigned to a message queue where agents, based on their skill set, retrieve messages from the queue and respond. IMC stores the original message, acknowledgment, and response. Managers get realtime statistics on the number of messages waiting, queue times, average response times, and open messages, giving them all of the tools necessary to make sure every inbound email message is handled in a timely manner.
The underlying database structure is Microsoft SQL Server. IMC allows users to take advantage of Microsoft's ActiveX scripting routines (PerlScript, VBScript, or JScript) directly in IMC's message-queuing routines, providing unlimited control on how companies want messages routed.<>
