Case Studies focus on actual technology solutions to difficult business problems. Each study describes a company's specific challenge and shows the process of product selection and implementation.

Virtual Elves: Keebler IM Bots
Keebler's instant-messaging bots offer recipes while spreading the word
February 2003

Freeze, E-dirtbag!
ImageWare builds a rogues' gallery for the police
January 2003

Shoot to Sell
Turn to Mandalay Entertainment for online education
January 2003

The Gnome Knows
If Lockergnome has its way, you'll pay for that email and you'll like it
December 2002

The Perfect Present
Gift specialist RussBerrie gives itself an edge
December 2002

Say Cheese
Snapfish keeps customers smiling with quick access to hi-res snapshots
November 2002

How Can I Help You?
Sprint's Claire is a representative who never sleeps
November 2002

Content, Please
Make ECM part and parcel of your Web site
October 2002

Portal Operation On $150 a Day
Recreation.gov builds a bridge between government agencies
September 2002

Cancer's New Enemy
Building a national mammogram archive
September 2002

Channel Partners
MyReplayTV links consumer devices and the Web
August 2002

Attack of the Space Data
Down-to-earth data management at ISS EarthKAM
July 2002

Connecting With Developing Nations
USAID's Global Technology Network
June 2002

A Prescription for Wireless
The Harvard Medical School system keeps students current
May 2002

Olympic Gold
MSNBC.com wins big in Salt Lake City
May 2002

Form, Function, Emotion
Inside the philosophy and process of Frog Design
April 2002

When Small Is Better
How Google's AdWords system is changing online advertising
April 2002

From Complaints to Awards
A makeover put BART back on track
March 2002

Orbitz Reaches New Heights
Better technology results in a competitive advantage
March 2002

Building an Online Exchange
How KC Healthcare created its own marketplace
February 2002

One Part Gin, Two Parts Branding
Bacardi USA's Flash application generates buzz
February 2002